Configuration Change Management Reporting
The goal of change management is to ensure that configuration changes (both planned and unplanned) are made cost-effectively, in a manner that enhances the delivery of services to business, with the least amount of impact to the IT infrastructure. Organizations often have multiple tools and processes in place for implementing expected changes for specific systems and applications, but they often have no means to validate that the change has occurred correctly, no process to accommodate unexpected changes, and there isn’t an easy way to make this information available in a consolidated view to business users that are affected by these changes. It’s in this gap between the known and the unknown when IT loses control and where security breaches, compliance infractions and service outages occur.
Configuration drift and unauthorized configuration changes account for nearly 80% of all IT service outages and improperly configured systems impact IT productivity and budgets. But proactively knowing exactly what changes (expected and unexpected) occur across enterprise server and workstation configurations, both physical and virtual, and understanding the potential impact of those changes, is a constant challenge.
IT groups require up-to-date knowledge about enterprise configurations and customizable reporting options, without losing control of the configuration standardization and change management processes that satisfy corporate compliance requirements. This information needs to be readily available, easily accessible from a solution flexible enough to leverage existing data sources without implementing additional heavy, complex frameworks. ConfigWise is your solution.
Benefits of ConfigWise's Approach:
- Lower IT costs and reduce administration workload by automating data collection and reporting from a lightweight, scalable solution to audit expected and unexpected change results. Patent-pending wild-card discovery capabilities allow you to easily detect when new processes and applications are found on a target computer, even if they were not previously defined within a policy
- Eliminate manual, error prone and time consuming work and avoid reactive fire-fighting due to configuration errors by maintaining a central configuration repository
- Effectively assess pre-migration change results with proactive testing against policies – quickly and easily know which ones that fail and which ones succeed before a change is implemented
- Support dynamic IT infrastructures where change routinely outpaces configuration settings by managing policy updates against defined “golden master” systems.
- Satisfy SLA reporting requirements and minimize the risk of unknown configuration changes across your enterprise with proactive compliance assessment against configuration baselines
- Deliver a single view of configuration compliance across enterprise systems and applications with the ability to drill down directly to the configuration items causing the non-compliance and advanced filtering capabilities to granularly scope compliance results to your business needs
